Company
Contact Hawaiian Harmony: Where to Send Order, Return and Website Questions
There is no public order phone. Orders, tracking, changes and refunds go through the contact page on the official sales site, so have your order ID ready. For pages, typos, privacy or press, email [email protected] (Mon-Fri 9am-5pm ET); that inbox cannot see orders. Mail returns to 425 Park Avenue, Floor 9, New York, NY 10022, USA with your full name, email and order ID.
Start here
How do you contact Hawaiian Harmony about an order?
Write through the contact page on the official sales site. That is the one route that can see your order, and every Order button on this site leads to that site.
Pick the route by the question, not by whichever address you find first. The table sorts the common ones.
| Your question | Where to send it | Have ready |
|---|---|---|
| Tracking or a late parcel | Sales contact page | Order ID, tracking link |
| Change or cancel an order | Sales contact page | Order ID |
| Refund under the guarantee | Sales contact page | Order ID, order email |
| Broken seal or wrong bottle | Sales contact page | Order ID, photos, lot code |
| Typo, page error, privacy, press | [email protected] | Page link |
| Order by phone | No public order phone | Use the sales contact page |
Every route
What are the Hawaiian Harmony contact details?
Four routes cover everything, and each handles a different job. Orders go online, the website has its own inbox, and the two New York addresses take mail only.
Orders, tracking and refunds
Use the contact page on the official sales site.
No public phone number appears on the sales or contact pages we checked. No sales email is published. Write through the contact page on the official sales site with your order ID.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1585 Broadway, Floor 19
New York, NY 10036
Mail only. No walk-in sales.
Returns (New York)
425 Park Avenue, Floor 9
New York, NY 10022
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The bottle label also prints a distributor line: Hawaiian Harmony, PO Box 12730, Ogden, UT 84404, +1 (877) 257 0710, [email protected]. We copy it from the label; we have not confirmed that it handles orders placed through this site.
Phone
Is there a Hawaiian Harmony phone number for orders?
No. We checked the sales pages and the contact pages, and no public order phone is listed. Writing through the sales contact page is the route that reaches your order.
The bottle label does print a distributor phone number, shown in the note above. We copy it because it is on the label. We cannot promise it handles orders placed through this site, so start with the sales contact page.
A written message keeps a record with a date. If you later claim a refund inside the 180-day window, that record helps. Save a copy of anything you send.
Your message
How do you write to the Hawaiian Harmony sales contact page?
Put the order ID in the first line and ask one clear question. Short, complete messages tend to get sorted faster.
Find the order email
It arrives after checkout and holds your order ID and tracking. Search your inbox and spam folder.
Open the sales site
Use any Order button on this site, then go to the contact page on the sales site.
Lead with the order ID
Then your full name and the email you used at checkout.
Say what you need
Tracking, a change, a refund, or a damaged bottle. Add photos for anything physical.
Keep the reply
File it with the order email until the matter is closed.
Batch and seal checks follow the same route. The batch verify page lists what to include.
Website inbox
What can the Hawaiian Harmony website inbox help with?
Monday to Friday, 9am to 5pm ET. Page errors, typos, privacy requests and press. It has no access to orders, payments or refunds.
Returns
Where do you mail a Hawaiian Harmony return?
Mail returns to 425 Park Avenue, Floor 9, New York, NY 10022, USA. Ask through the sales contact page first, so the return is logged against your order.
- Put your full name, email and order ID inside the parcel.
- Buyer pays return shipping. Use a tracked service.
- Keep the tracking number until the refund posts.
A refund posts 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. The office address on Broadway is for general mail, not returns. Full terms are on the refund policy page, and the window itself is explained on the guarantee page.
Guarantee claims
How do you claim the Hawaiian Harmony guarantee in writing?
Write through the sales contact page before day 180, counted from your purchase. Say plainly that you want a refund under the money-back guarantee.
- Day 1
Save the order email. It is your proof of purchase and holds the order ID.
- Before day 180
Send the refund request with your order ID, name and checkout email. Ask for return instructions.
- After the reply
Mail the bottles with tracking to the returns address, with your details inside.
- Once credited
The refund is issued, then your card issuer takes several more days to post it.
The guarantee is a purchase policy. It gives you time to decide, but it says nothing about results. Only the 6-bottle pack lasts the full window at 1 dropperful a day.
Right desk
Who answers which Hawaiian Harmony questions?
Three kinds of question, three different places. Sending a question to the right one first saves days.
Sales contact page
Payments, tracking, delivery, changes, returns and refunds. Delivery times are not published, so check the tracking link in your order email first. More on the shipping page.
Editorial Desk inbox
Wrong facts, broken links, privacy and press. We reply on weekdays and fix confirmed errors on the page.
Your doctor or pharmacist
Whether the drops suit you, and how they fit with your medicines. Neither the seller nor this site can answer that for you.
Health questions
Can Hawaiian Harmony staff answer health questions?
No. Neither the sales site nor this website can give medical advice. Take the bottle or a photo of its label to your doctor or pharmacist instead.
If you have diabetes or use insulin or other blood sugar medicines, talk to your doctor before you start. Do not change or stop any medicine on your own, and keep checking your blood sugar as your care team told you.
Bring the full ingredient list to that visit. The label lists chromium plus a 21-ingredient blend, including caffeine sources and a licorice compound.
Payment
How do you pay for Hawaiian Harmony, and who sees your card?
You pay on the official sales site's checkout, not on this website. We never ask for card numbers by email or on our pages.
If anyone writes to you asking for card details in the name of Hawaiian Harmony, do not reply with them. Forward the message to [email protected] so we can warn other readers. How we handle your data is set out in the privacy policy.
FAQ
Contact Hawaiian Harmony FAQ
What is the Hawaiian Harmony customer service number?
None is published for orders. Send your question in writing through the sales site's contact page, with the order ID up front.
Is there a sales email address?
No sales email is published. The sales contact page is the written route for orders.
Can the website email track my order?
No. That inbox cannot see orders. Use the tracking link in your order email, or the sales contact page.
I lost my order ID. What now?
Search your inbox and spam folder for the order email. If it is gone, write to the sales contact page with your name and the email used at checkout.
Can I claim a refund by email to the website?
No. The website inbox cannot process refunds. Claims go through the sales contact page with your order ID.
Can I visit the New York office?
No. Both New York addresses take mail only. There are no walk-in sales.
How fast will I get a reply?
No reply time was published for the sales contact page. The website inbox is staffed Monday to Friday, 9am to 5pm ET.
Keep reading
More about Hawaiian Harmony
Refund policy
Step-by-step Hawaiian Harmony returns: the written request, the mailing address, postage and refund timing.
Read more
Shipping
Where Hawaiian Harmony ships from, how tracking works and what to do when a box is late or damaged.
Read more
About us
Who runs this site, who is named on the bottle, how pages are written, and how the site earns money.
Read moreU.S. stocking partner for Hawaiian Harmony
Ready to try Hawaiian Harmony with the 180-day guarantee?
Order through the stocking partner's page so your order ID is on file with the refund desk. The 6-bottle pack is $49 a bottle and lasts the full 180-day window at 1 dropperful a day.
On diabetes medicine? Ask your doctor before you start. Order questions go through the contact page on the official sales site. 180-day money-back guarantee, return shipping paid by the buyer.
